What payment options do I have ?
The Ding's will only accept payments made directly as a Bank Deposit to The Ding's bank account. Customers are required to submit a proof of successful transaction to email@example.com or to our WhatsApp @ +6016-2600038.
Please make sure you include your order ID with the email of message you send to The Ding's. Your payment will be processed immediately and processing will commence.
Does The Ding's deliver to my region/area ?
The PRE-ORDER FOOD items will be available for delivery only with in 3 territories, namely: Kuala Lumpur & Putrajaya. This is done to ensure the food items reach our customers fresh and presentable. The perishable nature of the food items does not make long distance delivery viable.
The SOA CERAMICS items will be available for delivery through out the Peninsular Malaysia. The maximum weight on delivery per order will be 15 KGS.
ALL DELIVERIES WILL BE HANDLED WITH FLAT-RATE DELIVERY CHARGES.
Can I make a special request for home delivery if my location is not included in the delivery region covered?
You may contact us at firstname.lastname@example.org to discuss possible options for delivery. This does not guarantee delivery, but we will try our best to serve our esteemed guests in the most appropriate manner.
Can I arrange for self-pick up instead?
Yes, you can make arrangements for self-pick from our website. Just make sure to select the self-pick up option when placing the order. Your order will be prepared within the standard time frame and you will be informed when it is ready for pick-up.
NOTE: The are NO additional charges for self-pick.
How long will it take to process my order?
All orders placed for PRE-ORDER FOOD items will require a total of 3 DAYS to prepare and deliver. This is to ensure all items in the food menu are prepared fresh for our guests. Nothing is more important to us than the satisfaction and delight of our guests.
Please make sure you plan and place your orders well before any event or party you plan to present the food item in. Once order is placed The Ding's will fulfill it's promise for on-time delivery.
What is the appropriate time to place an order?
You may place your order any time of the day, and any day of the week. Please keep in mind that orders placed after 1 PM will be considered placed for the next working day.
NOTE: We only ACCEPT orders on TUESDAYS, we DO NOT process orders on TUESDAYS. Hence, orders place after 1 PM on Mondays will be processed only on Wednesdays.